Because last-minute cancellations and no-shows keep other pets from being seen, we ask that you cancel at least 24 hours in advance (not counting after-hours, weekends, or holidays). New clients: if you don't confirm your appointment at least 24 hours ahead (by text, email, or phone), we'll automatically cancel it — and it counts as a first late cancellation/no-show under the terms below. First no-show: if you miss your first visit, future appointments will require non-refundable prepayment of the office visit (refunded only with 24+ hours' notice). Your account is reviewed again after one year. Two within a year: after two late cancellations or no-shows in a year, future appointments require non-refundable prepayment of the office visit (refunded only with 24+ hours' notice). This resets one year after the last occurrence.