cancellationpolicy.jpg

Due to an epidemic of last-minute cancellations and no shows, we have adopted the

following policies:

 

Appointments should be cancelled AT LEAST 24 hours in advance.

After THREE cancellations less than 24 hours in advance, or no shows, within a year, prepayment of the

exam fee for a scheduled appointment will be required.

ALL surgery or dental appointments require a $50 deposit, REFUNDABLE ONLY IF

CANCELLED AT LEAST 48 HOURS IN ADVANCE.

To reschedule a surgery or dental appointment that has been cancelled less than 48

hours in advance or no showed for, a NON-REFUNDABLE deposit equaling the base

estimate of the procedure/dental will be required.

You will be contacted by text, email, and/or phone call at least 24 hours in advance to

confirm your scheduled appointment, and at least 48 hours in advance to confirm your

surgery/dental appointment.  It is respectful to respond, so that one of our sick family

members can get in!

 

 

Refilling Prescriptions

There are several ways to request a prescription refill.  You can call into our refill line and leave a message, or email us with your request.  We do require 24-48 hours to fill your prescription refill, and will text or call you when it is ready. The 24-48 hours also applies to requests for a paper prescription for an outside pharmacy.