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as of

10/30/2020

Due to an epidemic of last-minute cancellations and no shows, we have adopted the

following policies:

 

Appointments should be cancelled AT LEAST 24 hours in advance.

After THREE cancellations less than 24 hours in advance, or no shows, within a year, prepayment of the

exam fee for a scheduled appointment will be required.

ALL surgery or dental appointments require a $50 deposit, REFUNDABLE ONLY IF

CANCELLED AT LEAST 48 HOURS IN ADVANCE.

To reschedule a surgery or dental appointment that has been cancelled less than 48

hours in advance or no showed for, a NON-REFUNDABLE deposit equaling the base

estimate of the procedure/dental will be required.

You will be contacted by text, email, and/or phone call at least 24 hours in advance to

confirm your scheduled appointment, and at least 48 hours in advance to confirm your

surgery/dental appointment.  It is respectful to respond, so that one of our sick family

members can get in!

 

 We hope that you understand these changes, as it is unfair to those clients and their family

members that we have to turn away or postpone for an appointment or, even worse, a surgery,

because we are booked.

Refilling Prescriptions

There are several ways to request a prescription refill.  You can call into our refill line and leave a message, or email us with your request.  We do require 24-48 hours to fill your prescription refill, and will text or call you when it is ready.  The 24-48 hours also applies to requests from online pharmacies.