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Due to an epidemic of last-minute cancellations and no shows, we have adopted the

following policies:

 

Appointments should be cancelled AT LEAST 24 hours in advance.

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If you are a new client, and no show for your first appointment, prepayment of the exam fees for future scheduled appointments will be required until responsibility is demonstrated.

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After THREE cancellations less than 24 hours in advance, or no shows, within a year, prepayment of the

exam fee for a scheduled appointment will be required.

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ALL surgery or dental appointments require a $50 deposit, REFUNDABLE ONLY IF

CANCELLED AT LEAST 48 HOURS IN ADVANCE, NOT INCLUDING WEEKENDS.

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To reschedule a surgery or dental appointment that has been cancelled less than 48

hours in advance, not including weekends, or no showed for, a NON-REFUNDABLE deposit equaling the base estimate of the procedure/dental will be required.

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You will be contacted by text, email, and/or phone call at least 24 hours in advance to

confirm your scheduled appointment, and at least 48 hours in advance, not including weekends, to confirm your surgery/dental appointment.  It is respectful to respond, so that one of our sick family

members can get in!