CPAC Policy's | Clawsandpaws

as of

NOTICE of NEW POLICY: Cancellation Policy

Due to an epidemic of last-minute cancellations and no shows, we have adopted the

following policies:

Appointments should be cancelled AT LEAST 24 hours in advance.

After TWO cancellations less than 24 hours in advance within a year, prepayment of the

exam fee for a scheduled appointment will be required.

After TWO no show/no call appointments, prepayment of the exam fee for a scheduled

appointment will be required, NO EXCEPTIONS.

ALL surgery or dental appointments require a $50 deposit, REFUNDABLE ONLY IF

CANCELLED AT LEAST 48 HOURS IN ADVANCE.

To reschedule a surgery or dental appointment that has been cancelled less than 48

hours in advance or no showed for, a NON-REFUNDABLE deposit equaling the base

estimate of the procedure/dental will be required.

You will be contacted by text, email, and/or phone call at least 24 hours in advance to

confirm your scheduled appointment, and at least 48 hours in advance to confirm your

surgery/dental appointment. It is respectful to respond, so that one of our sick family

members can get in!

We hope that you understand these changes, as it is unfair to those clients and their family

members that we have to turn away or postpone for an appointment or, even worse, a surgery,

because we are booked. We understand things happen, but it has become an extreme problem

over the last few months.