Due to an epidemic of last-minute cancellations and no shows, we have adopted the
Appointments should be cancelled AT LEAST 24 hours in advance.
After THREE cancellations less than 24 hours in advance, or no shows, within a year, prepayment of the
exam fee for a scheduled appointment will be required.
ALL surgery or dental appointments require a $50 deposit, REFUNDABLE ONLY IF
CANCELLED AT LEAST 48 HOURS IN ADVANCE.
To reschedule a surgery or dental appointment that has been cancelled less than 48
hours in advance or no showed for, a NON-REFUNDABLE deposit equaling the base
estimate of the procedure/dental will be required.
You will be contacted by text, email, and/or phone call at least 24 hours in advance to
confirm your scheduled appointment, and at least 48 hours in advance to confirm your
surgery/dental appointment. It is respectful to respond, so that one of our sick family
members can get in!
We hope that you understand these changes, as it is unfair to those clients and their family
members that we have to turn away or postpone for an appointment or, even worse, a surgery,
because we are booked.
There are several ways to request a prescription refill. You can call into our refill line and leave a message, or email us with your request. We do require 24-48 hours to fill your prescription refill, and will text or call you when it is ready. The 24-48 hours also applies to requests from online pharmacies.